Your privacy matters to us. This Privacy Policy explains what personal information pet939 collects when you use our platform, how we use and protect that information, and what choices you have as a player. Please read it carefully alongside our Terms and Conditions.
This Privacy Policy applies to all users of the pet939 platform, including the website, mobile experience, Sports Betting, Live Casino, Slots, Slot Games, Bingo and VIP sections. By registering an account you confirm that you have read and understood how pet939 handles your personal data.
pet939 is an online gaming platform serving players in Pakistan. We are committed to handling personal information with care, transparency and respect. This policy is written to be read and understood — not buried in language that requires a legal background to follow. If anything in this document is unclear, our support team is available to explain any section.
When you use pet939 — whether that is placing a Cricket bet on a PSL match, spinning a slot, joining a Bingo room or simply browsing the platform — certain information is collected and processed. This policy tells you exactly what that is, why we need it, how long we keep it, who we share it with and how it is protected.
This policy should be read alongside our Terms and Conditions. Together these two documents govern the relationship between you and pet939. Both are available at all times from the footer of every page on the site.
pet939 collects only the data that is genuinely needed to operate the platform safely, process payments in PKR, comply with responsible gaming obligations and provide a good player experience. The categories of data we collect are set out below.
Full legal name, date of birth, gender and CNIC or passport number provided during registration or identity verification. This is used to confirm you are who you say you are and that you meet the 18+ age requirement.
Email address, mobile phone number and residential address in Pakistan. These are used for account communications, support responses, security alerts and — only where you have opted in — promotional messages about bonuses and platform updates.
Payment method details used for deposits and withdrawals in PKR, including JazzCash account identifiers, Easypaisa mobile numbers, Raast IDs, bank account details or card information. Sensitive card data is handled by our payment processors — pet939 does not store full card numbers.
Records of bets placed, games played, deposit and withdrawal history, bonus usage, session duration and game preferences. This data is used for account management, dispute resolution, fraud detection and responsible gaming monitoring.
IP address, device type, operating system, browser type and version, screen resolution and time zone. This helps us deliver the right experience for your device, detect suspicious access patterns and maintain platform security.
Records of live chat conversations, emails and any other communications you send to our support team. These are kept so that we can refer to previous interactions, maintain continuity of service and review support quality.
pet939 collects personal data through the following means:
pet939 does not purchase personal data from data brokers or any third-party marketing lists. All data we hold has been provided directly or generated through your use of the platform.
The data pet939 collects is used for specific, defined purposes. We do not use your data for anything beyond what is listed here without first notifying you and, where required, obtaining your consent.
| Purpose | Data Used |
|---|---|
| Account creation and management | Identity, contact information |
| Identity verification and KYC | Identity documents, date of birth |
| Processing deposits and withdrawals in PKR | Financial data, identity |
| Providing gaming services and support | Gaming activity, support communications |
| Fraud detection and prevention | Technical data, financial data, gaming activity |
| Responsible gaming monitoring | Gaming activity, session data |
| Marketing communications (opt-in only) | Contact information, game preferences |
| Platform security and access control | Technical data, IP address |
| Legal and compliance obligations | Identity, financial data, gaming records |
Marketing communications are only sent to players who have actively opted in. You can withdraw your marketing consent at any time by updating your notification preferences in your account settings or by contacting support.
pet939 processes personal data only when there is a valid legal basis for doing so. The main legal grounds we rely on are:
pet939 does not sell your personal data to any third party. We share data only with the limited categories of recipients listed below, and only to the extent necessary for the stated purpose.
When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer or card, the relevant payment provider receives the transaction data required to process your payment. These providers operate under their own privacy policies and are independently responsible for how they handle data on their end.
Third-party KYC and identity verification services receive the documents and information you submit when completing account verification. These providers are bound by strict data handling agreements with pet939 and may not use your data for any purpose beyond the verification function.
Technical and behavioural data may be shared with fraud detection service providers who help us identify unusual account activity, prevent bonus abuse and protect the integrity of the platform.
Where games on the pet939 platform are supplied by third-party game studios, a limited set of session data (such as player ID and bet amounts) may be passed to those providers for the purpose of running the game and settling results. No sensitive personal information beyond what is technically necessary is shared.
pet939 may disclose personal data to law enforcement agencies or other authorities where required to do so by applicable law, court order or regulatory obligation. We will notify you of any such disclosure where we are legally permitted to do so.
Where personal data is transferred to service providers operating outside Pakistan, pet939 ensures that appropriate data protection safeguards are in place through contractual arrangements that meet acceptable data transfer standards.
All financial transactions on pet939 are processed in Pakistani Rupees (PKR). When you make a deposit using JazzCash, Easypaisa, Raast or any other supported payment method, the minimum data required to complete and verify the transaction is shared with the relevant payment processor.
pet939 does not store full card numbers, CVV codes or mobile banking PINs. Sensitive payment credentials are handled directly by PCI-compliant payment processors and are never transmitted to or stored on pet939 servers in unencrypted form.
Transaction records — including deposit amounts, withdrawal requests, dates and payment method identifiers — are retained as part of your account history. These records are used for account management, dispute resolution and compliance with anti-money-laundering record-keeping requirements.
You can view your full deposit and withdrawal history at any time in the account section of the platform. If you believe any transaction record is incorrect, contact support immediately with the relevant reference number.
pet939 uses cookies and similar tracking technologies to make the platform work properly, remember your preferences and analyse how the site is used. Cookies are small text files stored on your device when you visit the platform.
These cookies are required for the platform to function. They manage your login session, remember your language preferences and maintain the security of your account. Essential cookies cannot be disabled without breaking core platform functionality.
Analytics cookies collect anonymised data about how players navigate the platform — which pages are visited most, how long sessions last and where users typically exit. This data is used to improve platform design and user experience. It does not identify you personally.
These cookies remember your platform settings such as game view preferences, lobby filters and notification choices so that you do not have to reset them every time you log in.
You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies entirely. Note that blocking essential cookies will affect your ability to use the platform. Detailed cookie settings are available through your browser's privacy controls.
pet939 keeps your personal data for as long as your account is active and for a defined period after account closure, in order to meet legal and compliance obligations. We do not keep data longer than is necessary for the purposes it was collected for.
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to an individual.
pet939 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect data against unauthorised access, disclosure, alteration or destruction.
If you believe your pet939 account has been accessed without your permission, change your password immediately and contact our support team. pet939 will never ask for your password by email, SMS or chat. Any message claiming to be from pet939 and asking for your password should be treated as fraudulent.
As a user of the pet939 platform you have rights in relation to your personal data. These rights can be exercised by contacting our support team at any time. We will respond to all valid requests within a reasonable timeframe.
You can request a copy of the personal data pet939 holds about you, including a summary of how it is used and with whom it is shared.
If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. You can update most contact information directly in your account settings.
You may request deletion of your personal data where it is no longer needed for the original purpose and no legal obligation requires us to keep it. Some data must be retained regardless of a deletion request.
In certain circumstances you can ask us to limit how we use your data while a dispute or review is ongoing, without requesting full deletion.
Where processing is based on your consent — such as receiving promotional emails — you can withdraw that consent at any time without affecting the validity of prior processing.
You have the right to object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes. We will review each objection and respond accordingly.
To exercise any of these rights, contact the pet939 support team with your account username and a description of your request. We may need to verify your identity before acting on a request to protect against unauthorised access to another person's data.
pet939 is strictly an adults-only platform. No person under the age of 18 is permitted to register, deposit or participate in any gaming activity on the platform. pet939 does not knowingly collect or process personal data belonging to anyone under 18.
If a minor has managed to access the platform — for example, by misrepresenting their age during registration — the account will be closed immediately upon discovery. Any deposits associated with the account will be returned to the payment method used, subject to verification, and no winnings will be paid out.
Parents and guardians who are concerned about a minor accessing gambling websites are encouraged to use parental control software to restrict access to online gaming platforms. Details of responsible gaming tools available to account holders are on our Responsible Gaming page.
This Privacy Policy may be updated periodically to reflect changes in how pet939 operates, changes in applicable data protection requirements or improvements to our practices. The "Last updated" date at the top of this page indicates when the most recent revision was made.
Where changes are material — for example, a change in the categories of data we collect or a new category of third party with whom data is shared — we will notify registered users by email to the address on record and display a clear notice on the platform. For minor updates such as clarifications of existing practices, the policy will be updated without specific notification.
We recommend checking this page periodically. Continued use of the platform after the effective date of any changes constitutes acceptance of the revised Privacy Policy. If you disagree with any update, you should stop using the platform and contact support to arrange account closure.
If you have any questions about this Privacy Policy, want to exercise one of your privacy rights, or have a concern about how pet939 handles your personal data, please reach out to our support team. We aim to respond to all privacy-related enquiries within 5 business days.
You can contact the pet939 support team at: [email protected]
When submitting a privacy request, please include your registered account username or email address and a clear description of your request. For data access requests, please specify which categories of data you would like to review. Identity verification may be required before we can act on your request.
For general account questions, visit our FAQ page where common privacy and account questions are answered in detail. For responsible gaming concerns, our dedicated Responsible Gaming page provides guidance on setting limits, self-exclusion and managing your gaming activity.
Six principles that guide every privacy decision we make on the platform
Every piece of data you send to pet939 — from your login credentials to your PKR deposit details — travels over an encrypted TLS connection. Your data is never transmitted in plain text across any part of our infrastructure.
pet939 does not sell, rent or trade your personal information to any external party for marketing or any other commercial purpose. Your data is used only within the context of operating the platform and meeting our legal obligations.
Sensitive payment credentials for JazzCash, Easypaisa, Raast and bank transfers are handled exclusively by PCI-compliant payment processors. Full card and wallet details are never stored on pet939 servers.
Access, correct, restrict or request deletion of your personal data at any time by contacting support. Marketing consent can be withdrawn instantly from your account notification settings without affecting your ability to use the platform.
pet939 collects only what is genuinely needed to provide the service, verify your identity and meet compliance requirements. We do not purchase data from brokers, build unnecessary profiles or retain data longer than required by law or by operational need.
When this Privacy Policy changes in a way that matters to you, we tell you about it directly — by email and via an in-platform notice — before the change takes effect. No silent policy updates that you only discover by accident months later.
Register your free pet939 account today. Deposit in PKR using JazzCash, Easypaisa or Raast, and enjoy Sports Betting, Live Casino, Slots, Bingo and VIP rewards — with your personal data handled exactly as this policy describes.